Service Request Ticket - # 34239

Service Request Ticket - # 34239

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Service Request Information

CONTACT	Name	Laux, Tami	Date	Oct 07, 2009 08:27 AM
	Department	Student Health & Counseling Center	Phone	88850
	Location		Email	lauxt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080927 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
	Serial No.	104G4J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office 2007 Pro Plus license from P0070150
	Wired NIC	00:24:E8:0B:3C:9F

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 07, 2009 11:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2009 11:10 AM	**This is an email** Tami, You are an admin on that computer, I did that when I copied the icon to the desktop. Youll have to log out and log back in for it to work. Thanks,	Add Attachment
Brian Berkley	Oct 07, 2009 11:09 AM	i made her an admin, she needs to log out and log back in.	Add Attachment
Casey Sonflieth	Oct 07, 2009 09:25 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Casey Sonflieth	Oct 07, 2009 09:25 AM	she is needing to be made admin on that computer to be able to use the Nuesoft express.. the icon is on the desktop though. she has a line of students at her desk too	Add Attachment
Brian Berkley	Oct 07, 2009 09:18 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 07, 2009 09:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2009 09:18 AM	Copied NueSoft express icon to all users desktop folder.	Add Attachment
Casey Sonflieth	Oct 07, 2009 09:07 AM	she called back here responding to your call. Call her at 8-8313	Add Attachment
Lance Jewett	Oct 07, 2009 08:50 AM	**This is an email** Hi Tami, This is Lance from the University Computing Services with Western Oregon. Im emailing you in regards to your task about Neusoft Express not on the desktop of a computer. On the machine you need it on you can follow these instructions to fix it. Start All Programs A list should pop up and then you can locate Neusoft Express Once you find it you move your mouse over it and another side window will open next to the name. There you should see the icon to start the program From here you can hold down the left mouse button on the icon and drag it to the desktop. If you have any questions or this did not help you please call the Service Desk or reply to this email and we can help you further. Thank you, UCS Lance Student Tech	Add Attachment
Lance Jewett	Oct 07, 2009 08:44 AM	called and left a VM	Add Attachment
Casey Sonflieth	Oct 07, 2009 08:27 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Oct 07, 2009 08:27 AM	when she is on her own computer she has the icon on her desktop. but when she is on another computer and signs into her network login. she cannot get that icon to show up on her desktop and she needs it on that computer too. Program: NUESOFT XPRESS she needs this done asap! Phone: 8-8313 Email: lauxt@wou.edu	Add Attachment