Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 07, 2009 09:46 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090350 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac, 24-inch, 2.66GHz Intel Core 2 Duo#Z0FP
	Serial No.	SQP91903X0TG	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 for MAC from P0071641, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844
	Wired NIC	00:25:4B:AF:8E:EE
	Wireless NIC	00:24:36:B5:3B:04
	Bluetooth NIC	00:25:00:CB:33:5B

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 07, 2009 01:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2009 01:56 PM	was going to cougar as per www.wou.edu/networkdrives showed her how to map in mac lab, she is happy now	Add Attachment
Brian Berkley	Oct 07, 2009 10:46 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 07, 2009 10:46 AM	Left Megan a VM, she is using a system in ITC104	Add Attachment
Casey Sonflieth	Oct 07, 2009 09:46 AM	She is trying to upload a pic from a flash drive to her public_html a messages pops up asking for a admin rights and password. then when she goes to her website to look at it it is jsut a blank screen but her files are there she sees but nothing in them she is on the old cougar system if that makes a difference too. Phone: 503-409-3900 Login: mwatts08	Add Attachment