Service Request Ticket - # 34266

Service Request Information

CONTACT Name Eddy, Peter   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 07, 2009 04:38 PM
Department Humanities Division Phone 88213
Location Email eddyp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030831[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. CN-0H4313-42940-44G-03IF Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:30:D9

TECHS Submitted by Ziad Al-sulaiman Contact zalsulaiman06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 02, 2009 09:33 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 02, 2009 09:33 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Dec 02, 2009 09:33 AM 
****This is an email****

I'm all set now. 
 
Thanks for following up.
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Teresa Hutchinson Dec 01, 2009 09:13 AM 
****This is an email****

Hi Peter,

We were just following up with you that Jordan's 
(UCS) email to you with the link worked for you 
to save the converter files.  If not, just let us 
know, we'll be happy to help.  We didn't want to 
close the task if we still could be of assistance.

Thanks!
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Jordan Colton Nov 23, 2009 04:25 PM 
****This is an email****

Hey, the like here should allow you to save the
converter file and use it to convert your works
files. Click Here. If you need anything else
please let me know!
Thank you,
   ~Jordan
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Jordan Colton Nov 23, 2009 04:24 PM 
****This is an email****

Jordan,

Thanks for getting back to me.

I have some old files from an old home computer,
which I'd like to retrieve, if possible, but they
are Works files.

I used to have a program on my computer at work
(which you guys installed years ago) that
converted Works files into Word files, so I could
draft a student assignment in Works at home and
then edit that assignment in Word at work. 

Either I no longer have that Works to Word
conversion program or I am doing something wrong,
but I definitely need the ability to use Works
files on my WOU computer.

I'd be very grateful for your advice.


Peter Eddy
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Teresa Hutchinson Nov 19, 2009 02:38 PM 
****This is an email****

Hi Peter,

We were just following up with you regarding a 
service request that we have for you (#34266) 
that was in regards to not being able to use your 
floppy desk and a problem with your drive not 
being formatted to a mac.  If this is something 
that we can still be of assistance with, just let 
us know, we'll be happy to help!

Thanks!
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Jordan Colton Nov 19, 2009 01:05 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jordan Colton Nov 19, 2009 10:40 AM 
Hey this is Jordan with the UCS. I am emailing you
in regards to your service request for a floppy
disk not working. So there is something on this
disk that you need to get off is that correct?
Thank you,
   ~Jordan
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Jordan Colton Nov 19, 2009 10:38 AM 
Task reassigned to Jordan Colton.
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Ziad Al-sulaiman Oct 07, 2009 04:38 PM 
Mr. Peter was trying to use his floppy disk.
However, the computer always responds that the
drive has/or has not(that is what he is telling
me) formatted to a macintosh.
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