Service Request Ticket - # 34290

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 08, 2009 08:18 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20060076[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4350DTN Printer #Q5409A#ABA
Serial No. SCNGXF75829 Location PDR

Model PQ5409A Hostname hl-refdesk.wou.edu
Notes fuser replaced 5-2009 from P0070552, maintenance kit from P0072923 11-2009, HP LJ4350DN Maint Kit from P0083096 12-5-2011 IP:140.211.112.26 Ink/Toner Refill HP 42A or HP 42X

Wired NIC 00:14:38:D2:A8:2F


TECHS Submitted by Mark Lyons Contact mlyons@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Oct 19, 2009 08:49 AM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Oct 19, 2009 08:49 AM
Task reassigned to Lance Jewett.
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Lance Jewett Oct 19, 2009 08:49 AM
The ref area has new printers, so going to close this
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Mark Lyons Oct 08, 2009 08:18 PM
****This is an email****
Hello,
I am checking in for the status of the printers 
for the HL-Ref & 
HL-Color queues.  Related task numbers are 34043 
and 34020.

For the HL-Ref queue, which bears the heaviest 
load, we currently have 
one new Xerox functional, and one old HP, into 
which we just place the 
only spare Q1339A cartridge.  If we are to depend 
on the HP for a while, 
we need additional cartridges on hand, please.

I'm not sure if this piece was ever called in:  
WOU #20060076[Edit Inv], another 
HP printer that Adam supplied us with when the 
Xeroxes went belly up, is 
not functional.  It prints too fuzzy to be 
useful, and we've unplugged 
it from the network.

Thanks,
Janeanne

-- 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Janeanne Rockwell-Kincanon
Associate Professor,
Public Services Librarian
Library and Media Services
Western Oregon University
345 N. Monmouth Ave.
Monmouth, OR  97361
PH:  503-838-9493  503-838-9493 
FX: 503-838-8645
kincanj@wou.edu
AIM: JaneanneRK
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