Service Request Ticket

Service Request Information

CONTACT	Name	Kharitonova, Yuliya	Date	Oct 09, 2009 02:03 PM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	kharitoy@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060230 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	34L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A9:0B:22

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Oct 14, 2009 08:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Oct 14, 2009 08:35 AM	I returned her computer and set it up.	Add Attachment
Lance Jewett	Oct 13, 2009 04:26 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Oct 13, 2009 04:26 PM	Need to call her in the morning to ask her about Nuesoft and if she is still using it. Other than that the computer is about ready.	Add Attachment
Gabriel Thrash	Oct 13, 2009 10:44 AM	reimaging box. had to leave for class	Add Attachment
Lance Jewett	Oct 12, 2009 10:50 AM	The computer has nothing on it but the xp OS	Add Attachment
Casey Sonflieth	Oct 12, 2009 08:59 AM	she called in today saying that noone has come out to help fix it yet. she cant do any work until it is fixed	Add Attachment
Casey Sonflieth	Oct 12, 2009 08:59 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Cinthya Mendez-Garcia	Oct 09, 2009 02:03 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Cinthya Mendez-Garcia	Oct 09, 2009 02:03 PM	says they give her a list of the viruses and says "warning" gives her two options yes get rid of threats or do you want to discontinue. says she has tried canceling, tried rebooting but they keep on happening. Available times: anytime	Add Attachment