Service Request Ticket - # 34312

Service Request Ticket - # 34312

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Service Request Information

CONTACT	Name	Bullis, Lori	Date	Oct 12, 2009 08:41 AM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070155 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	2GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:18:4F

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Nov 04, 2009 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Nov 04, 2009 01:21 PM	She had a copy of outlook.exe version 11 (i.e. 2003) in her startup menu.	Add Attachment
Casey Sonflieth	Oct 26, 2009 09:04 AM	**This is an email** Good morning, Bryan did fix this problem. The issues were error messages: "This application has failed to start because OUTLIB.dll was not found. Re-installing the application may fix this problem" "This application failed to start because ZLIB1.dll was not found. Re-installing the application may fix this problem" Additionally, beginning today, when I click on the OUTLOOK icon to open my email the "choose profile" message box pops up and I have to direct the program to SUNDOWN. Is there something I can do on my end to correct this? Thank you, Lori Davidson ~~~~~~~~~~~~~~~~~~~~~ 8-8884 ~~~~~~~~~~~~~~~~~~	Add Attachment
Casey Sonflieth	Oct 26, 2009 09:03 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brian Berkley	Oct 20, 2009 11:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 20, 2009 11:06 AM	fixed	Add Attachment
Brian Berkley	Oct 20, 2009 08:18 AM	Task reassigned to Brian Berkley.	Add Attachment
Casey Sonflieth	Oct 12, 2009 08:41 AM	she is getting a notification to change her incoming server, and she is not sure how to do that. she is wondering if someone can call her and help her out. Phone:8-8884 she is going to be in her office till about 10am. then after 1pm she will be back in there.	Add Attachment