Status changed from (7) Waiting for Contact to (5) Completed

****This is an email****

Hi Randy,

We were just checking in with you regarding a 
service request that we have for you (#34320) 
that was relating to the Urchin server being 
down.  I believe this has been taken care but if 
not or if this is something that we can still be 
of assistance with, just let us know and we'll be 
happy to help.

Thanks,

I had restarted urchin when I first saw this
request but forgot to contact him or update the
request.  In the meantime, urchin apparently went
down again.

I have created a cronjob to restart Urchin every
morning, and contacted Randy about it.

****This is an email****
I received a voice mail from the help desk staff 
on Friday October 30, 
asking if I was still experiencing problems 
accessing the Urchin server 
(http://www.wou.edu:9999/).

This task (34320) was initiated around September 
1.

I don't think that I am being unreasonable to 
think that 60 days to 
respond is unacceptable, particularly since i 
indicated at the time 
that the request was urgent. I needed web data to 
report to our federal 
project officer for funding report deadline. As a 
result, I had to take 
old data and extrapolate - in other words, guess.

Yes, the Urchin server is still down

Called and left VM