Service Request Ticket - # 34324

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2009 11:25 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090159[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFH8CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:32:43:AA

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Oct 20, 2009 01:56 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Oct 20, 2009 01:56 PM 
they are unlocked
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Lance Jewett Oct 14, 2009 08:52 AM 
Task reassigned to Lance Jewett.
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Brian Berkley Oct 13, 2009 08:48 AM 
Reboot the computers......
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Chris Marsaglia Oct 12, 2009 11:25 AM 
Nasser tried logging into L1 in APSC and found
that the computer is locked by one Shelton K.
Gonsalves (sgonsalves09). He tried a different
computer with a scanner and the same problem
happened; it was locked by Gonsalves. 

Nasser Almatar 
V00218029
nalmatar06

nalmatar06@wou.edu
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