Service Request Ticket - # 34331

Service Request Information

CONTACT Name Pedersen, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2009 02:13 PM
Department Health & Exercise Science Phone 88269
Location Email pedersep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20081114[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 17-inch, aluminum #MB604LL/A
Serial No. SW89191R22QP Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Office 2008 for MAC from P0070637, TRANSFERRED: STATA/SE v12 from VISA2012003392 SR#56305 REQUESTED TRANSFER to EMily Vala-Haynes W#20131013;

Wired NIC 00:25:4B:BB:DB:54


Wireless NIC 00:25:00:42:EC:4A


Bluetooth NIC 00:23:6C:B6:FD:8B


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public

Entered by Date Memo
Gabriel Thrash Oct 28, 2009 12:12 PM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Oct 28, 2009 12:12 PM
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Oct 28, 2009 12:12 PM
connected her mac to wou-secure and had her log
into sisco everything worked fine.
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Teresa Hutchinson Oct 28, 2009 11:14 AM
Priority changed from (3) Priority to (2) High Priority.
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Teresa Hutchinson Oct 28, 2009 11:14 AM
Peggy called back to check on this.  She said 
it's a wireless laptop that she is trying to get 
working as soon as possible.  She said she maybe 
out of town but needs help asap so to contact 
Sharon Hall at 8-8908 to get access to the room 
if not able to contact her.  She said it was 
working great here until she got back to her 
office and it stopped working.
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Lance Jewett Oct 27, 2009 04:10 PM
Called and left a VM asking if she is still having
an issue
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Casey Sonflieth Oct 12, 2009 02:14 PM
secure conneection failed is the message that she 
gets. 

she said she came to the office a little bit ago 
and got it working and everything then she went 
back to her office in the NPE and now it gives 
her that secure connection failed message.

Phone: 8-8269
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