Service Request Ticket - # 34334

Service Request Information

CONTACT Name Smith, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 12, 2009 04:05 PM
Department Social Science Phone 88357
Location Email smithr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080825[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SW8905N170TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0069600

Wired NIC 00:23:DF:94:FB:DA


Wireless NIC 00:24:36:B1:26:5C


Bluetooth NIC 00:23:12:4B:E2:77

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Nov 12, 2009 10:24 AM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Oct 20, 2009 11:57 AM 
Task reassigned to Todor Todorov.
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Todor Todorov Oct 20, 2009 11:55 AM 
Her printing issue is resolved. I applied a
security update on her Mac, and that may have
resolved her problem with the malware message.
Didn't get a chance to look at her issue with the
PowerPoint files.
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Cinthya Mendez-Garcia Oct 16, 2009 02:19 PM 
available times:
would like a call and if she is not there a voice
mail is great.
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Cinthya Mendez-Garcia Oct 16, 2009 02:18 PM 
called to check on the status of this request.
says her main problem is she cannot print. says
she gets a window saying she needs to be an admin
to print.
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Casey Sonflieth Oct 12, 2009 04:05 PM 
she was working late last night and she said that 
a message popped up saying that she had malware 
on her computer, so she didnt click anything. all 
she did was close the pop up. she said her 
computer is running kind of flakey too.

also she is trying to open power point files, but 
the message says that they are currently in use. 
she said that she created the power points on a 
PC and now she is trying to open them from her 
imac. some will open but then some wont.

and third one is: she is trying to print to teh 
department printer, and it says that the network 
printer has been paused. but if she goes to the 
office where the printer is then she can print it.

Comp#: 20080825[Edit Inv]
the printer is in HSS 231a: socialscience on bart
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