Service Request Ticket - # 34343

Service Request Information

CONTACT Name Mize, Karie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 13, 2009 10:12 AM
Department College of Education Phone 88724
Location Email mizek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040971[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag Description iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
Serial No. QP52611VSDW Location ITC Fee Payment

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0053370

Wired NIC 00:11:24:6F:E5:88


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public

Entered by Date Memo
Todor Todorov Oct 15, 2009 01:51 PM
Status changed from (1) Pending to (5) Completed
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Todor Todorov Oct 15, 2009 01:51 PM
I installed Remote Desktop Connection on her Mac,
and showed her how to use it.
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Todor Todorov Oct 15, 2009 09:39 AM
Task reassigned to Todor Todorov.
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Todor Todorov Oct 15, 2009 08:50 AM
****This is an email****
Hello Karie, this is Todor from University
Computing Services. As far as I can tell,
Microsoft does not have a Mac version for
Publisher. An alternative way to use Publisher
from you Mac is to log in to the terminal server
via Remote Desktop Connection making sure you save
your files to your H: drive. (Remote Desktop
Connection should be already installed on your
computer under Utilities, but if it's not there,
let us know and we'll come and install it).
Best wishes,

Todor - UCS Tech
ext. 8-8925
ttodorov05@wou.edu
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Cinthya Mendez-Garcia Oct 13, 2009 10:14 AM
she has a mac. and says she does not believe she
has this on her machine.
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Cinthya Mendez-Garcia Oct 13, 2009 10:12 AM
would like to have publisher installed on her
machine. 

available times: 
today afternoon 
tomorrow best if call first 
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