Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 14, 2009 08:17 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070139 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	9BGBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro 9 from P0070742
	Wired NIC	00:1A:A0:53:17:D7

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Oct 26, 2009 04:11 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jordan Colton	Oct 26, 2009 04:11 PM	Re-imaged, set up and made sure scanner and receipt printer were working, also had to install a couple of pieces of special software.	Add Attachment
Jordan Colton	Oct 22, 2009 12:25 PM	Task reassigned to Jordan Colton.	Add Attachment
Nathan Higginbotham	Oct 22, 2009 10:34 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Lance Jewett	Oct 20, 2009 03:22 PM	Status changed from (3) Order in Process to (2) Scheduled	Add Attachment
Nathan Higginbotham	Oct 20, 2009 02:50 PM	Needs to be re imaged on Thursday morning early.	Add Attachment
Nathan Higginbotham	Oct 20, 2009 02:00 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Nathan Higginbotham	Oct 20, 2009 02:00 PM	Needs to be reimaged on thursday morning early.	Add Attachment
Nathan Higginbotham	Oct 20, 2009 01:57 PM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Gabriel Thrash	Oct 20, 2009 12:44 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Nathan Higginbotham	Oct 20, 2009 12:42 PM	left a vm for her, waiting for contact.	Add Attachment
Teresa Hutchinson	Oct 14, 2009 08:17 AM	Info staff computer has Internet Explorer closes automatically	Add Attachment