Service Request Ticket

Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Oct 16, 2009 11:50 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090265 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude 2100 1.60GHz,533Mhz, FSB Netbook
	Serial No.	g38h7k1	Location	PDR
	CPU	Intel Atom N270, 1.6GHz, 533MHz 512k L2 cache
	OS	Unknown	Software	Microsoft Office Pro Plus 2007 license from P0071641
	Wired NIC	00:22:19:FA:DB:C6
	Wireless NIC	00:24:2C:5B:63:5A
	Bluetooth NIC	00:25:56:D3:BA:BC

TECHS	Submitted by	Kayla Fordham	Contact	kfordham08@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Nov 06, 2009 07:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Nov 06, 2009 07:59 AM	The image is done and we are slowly reimaging all the check out laptops. Going to close this task.	Add Attachment
Lance Jewett	Nov 02, 2009 08:19 AM	Task reassigned to Lance Jewett.	Add Attachment
Nathan Higginbotham	Oct 30, 2009 09:02 AM	Task reassigned to UCS Tech.	Add Attachment
Chris Marsaglia	Oct 29, 2009 01:56 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Chris Marsaglia	Oct 29, 2009 01:56 PM	It's still not working. The domain is not available.	Add Attachment
Nathan Higginbotham	Oct 23, 2009 04:27 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Oct 23, 2009 04:27 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Oct 23, 2009 04:21 PM	I looked at the netbook and fixed the issue, just needed to be restarted.	Add Attachment
Kayla Fordham	Oct 16, 2009 11:51 AM	Won't log on. They get an error message that says main account is not available. It also freezes up when trying to change it to Mash.	Add Attachment