Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Oct 16, 2009 01:37 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070432 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	4XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C3:34

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	wittb@wou.edu	89201

Entered by	Date	Memo
Brian Witt			Email Public
Entered by	Date	Memo
Brian Witt	Nov 11, 2009 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Witt	Nov 11, 2009 01:43 PM	**This is an email** Yes, she does. Thank you for checking! Nan	Add Attachment
Brian Witt	Nov 11, 2009 01:43 PM	**This is an email** Nan, Does Alexandria Blair have access to the ID software? I found an old task that was still pending and wanted to make sure she was all set. Let me know!	Add Attachment
Brian Witt	Nov 11, 2009 09:27 AM	Task reassigned to Brian Witt.	Add Attachment
Dave Diemer	Oct 18, 2009 12:10 PM	We changed all permissions on the wuc I drive share. All she needs to do is logout and back in for the changes to take effect. She should have access to the information desk share.	Add Attachment
Cinthya Mendez-Garcia	Oct 16, 2009 03:03 PM	called to check on the status of this request.	Add Attachment
Brian Berkley	Oct 16, 2009 03:01 PM	Task reassigned to Network Support.	Add Attachment
Patrick Shanley	Oct 16, 2009 01:37 PM	Alexandria Blair ablair05, ablair05@wou, v00195281 She has been able to access ID software for the WUC info desk, She tried to logout and log back in but still is un able to load the I drive	Add Attachment