Service Request Ticket - # 34443

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 18, 2009 09:37 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060737[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini #Z0DM
Serial No. G87222GMW0D Location PDR 2023 Giveaway

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Software Microsoft Windows XP Pro with Service Pack 2 from P0061501, MS Office Pro Plus 2007 and Pro 2004 order#2818,

Wired NIC 00:16:CB:A9:CE:F0


Wireless NIC 00:17:F2:53:D2:ED

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Oct 19, 2009 08:45 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Oct 19, 2009 08:45 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Oct 19, 2009 08:45 AM 
Someone unplugged the Ethernet cord on a few macs
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Kevin Elmore Oct 18, 2009 09:37 PM 
Theoretically (via Emma, the student worker), the
machine is trying to log on wirelessly and failing.

20060742[Edit Inv] is the other machine having the exact
same issue.  The computers are in HL 108.
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