Service Request Ticket - # 34446

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 19, 2009 09:13 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20020533[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Laserjet 2200DN printer
Serial No. CNGSG21691 Location PDR

Model C7063A Hostname
Notes 19PPM, 1200DPI,350 Sheet input, NIC: 00-01-E6-9E-19-14 Ink/Toner Refill

Wired NIC 00:01:E6:9E:19:14

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Nov 02, 2009 04:42 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Adam Wehner Nov 02, 2009 04:42 PM 
I explained to them that the printer is dead and 
needs to be replaced.
 Add Attachment
Patrick Shanley Oct 26, 2009 01:38 PM 
Requesting a substitute printer if the repair 
will take an extended period if time
Add Attachment
Teresa Hutchinson Oct 22, 2009 04:03 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Teresa Hutchinson Oct 22, 2009 04:03 PM 
Student stopped by to check on this task, they 
were way frustrated because they said it's still 
broken and no one has taken a look at it and 
would like fixed asap.
 Add Attachment
Brian Berkley Oct 19, 2009 11:22 AM 
Task reassigned to Adam Wehner.
 Add Attachment
Kevin Elmore Oct 19, 2009 09:13 AM 
It's the printer at the info desk in the library.
 They looked for a paper jam, but there was none.

Alexa, a student worker, called in the task.
 Add Attachment