Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Oct 19, 2009 10:49 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20071046 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP 6940DT Color Deskjet Printer #C8973#B1H
	Serial No.	MY81NCS1CD04Q9	Location	PDR
	Model	C8973	Hostname
	Notes	networkable, 36ppm black and 27 ppm color, USB, 4800 dpi, duplexing, extra 250 shhet paper tray	Ink/Toner Refill
	Wired NIC	00:1E:0B:F9:47:80

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Oct 22, 2009 04:05 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Oct 22, 2009 04:05 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Oct 22, 2009 04:05 PM	I changed the cartridge and it's good to go.	Add Attachment
Casey Sonflieth	Oct 21, 2009 09:38 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Oct 21, 2009 09:38 AM	she called back checking the status of the task. she is wondering when someone can come out	Add Attachment
Lance Jewett	Oct 20, 2009 03:04 PM	Task reassigned to Adam Wehner.	Add Attachment
Kevin Elmore	Oct 19, 2009 10:51 AM	The office there is open till 5, though she's gone at 2:30. The printer is located in ED 234. The occupant is deaf. Carl Schroeder is his name.	Add Attachment
Kevin Elmore	Oct 19, 2009 10:49 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kevin Elmore	Oct 19, 2009 10:49 AM	She believes that the place where the ink cartridge goes is damaged. it's an inkjet printer.	Add Attachment