Service Request Ticket - # 34457

Service Request Ticket - # 34457

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Service Request Information

CONTACT	Name	Young, Niki	Date	Oct 19, 2009 11:36 AM
	Department	Center for Academic Innovation	Phone	88895
	Location		Email	youngn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20040961 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
	Serial No.	8YM3Q71	Location	PDR
	CPU	Pentium M-1.7 GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0053370
	Wired NIC	00:12:3F:D8:99:6F
	Wireless NIC	00:12:F0:88:A8:0B

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Nov 13, 2009 04:18 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 13, 2009 04:18 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Nov 13, 2009 04:18 PM	**This is an email** All seems to be well. Thank you for following up. NIki	Add Attachment
Teresa Hutchinson	Nov 13, 2009 03:00 PM	**This is an email** Hi Niki, We were just following up with you regarding a service request that we have for you (#34457) that was in regards to not getting an internet connection. We think everything is okay but before we closed the task, we just wanted to make sure everything was working well. Let us know if we can help. Thanks!	Add Attachment
Nathan Higginbotham	Nov 03, 2009 12:34 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Gabriel Thrash	Nov 03, 2009 10:22 AM	**This is an email** Hi, this is Gabe with UCS. I went to your office earlier this morning and i was able to log into your computer. It seems that you are connected to the internet. If you can give us a call back at ext. 88925 to let us know if your drives and everything else show up. If they still don't, we will have a tech come by to fix this problem for you.	Add Attachment
Patrick Shanley	Oct 19, 2009 12:17 PM	She isn't able to access the internet and unable to access network drives	Add Attachment
Teresa Hutchinson	Oct 19, 2009 11:36 AM	She can't get an internet connection, had her reboot and she said that didn't fix the problem.	Add Attachment