Service Request Ticket

Service Request Information

CONTACT	Name	Rosa, Luis	Date	Oct 19, 2009 01:25 PM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	rosal@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090483 (opens in a new window)	Bldg/Room	SAC 135
	Service Tag		Description	Xerox Phaser 3250D Monochrome Printer
	Serial No.	MXV089928	Location	Michelle Cox, Director
	Model	3250/D	Hostname
	Notes	30ppm/28ppm B&W, PCL/Postscript3, USB 2.0, 400MHz processor, 1200 dpi, 250 sheet paper capacity, std duplexing	Ink/Toner Refill

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 21, 2009 04:22 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Dale Goodell	Oct 21, 2009 04:22 PM	Very difficult desk to work around. Gromets are nearly out of reach, and one drops cables on the "outside" of the desk wall, which is very difficult to reach under. I ended up routing the USB cable from the printer to the gromet within the shelf with the monitor, down to the CPU just below. I left the old parallel cable (unplugged), as it would be too difficult to remove. There are also a couple of "extra" small USB cables (they don't appear to be in use) that I didn't feel like removing. The new printer works fine.	Add Attachment
Dale Goodell	Oct 20, 2009 03:23 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Dale Goodell	Oct 20, 2009 03:23 PM	Scheduled for Wednesday, 10/21/09, 3 pm.	Add Attachment
Dale Goodell	Oct 19, 2009 02:43 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Oct 19, 2009 01:25 PM	This printer is on counter in ITC008 with invoice on top ait is a local/USB printer install on W#20080921 and Trisha Guy(8-8844) in SHC can serve as a 2nd point of contact	Add Attachment