Service Request Ticket - # 34479

Service Request Information

CONTACT Name Graber, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 20, 2009 08:49 AM
Department Graduate Studies Phone 89524
Location Email graberb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. 75Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700, upgrade to Office Pro Plus 2007 from P0072655

Wired NIC 00:12:3F:95:3D:10

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 20, 2009 11:30 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Oct 20, 2009 11:30 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 20, 2009 11:30 AM 
copied docs from her remote desktop profile to her
computer profile
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Cinthya Mendez-Garcia Oct 20, 2009 08:49 AM 
available times: 
today until 3:30pm.
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Cinthya Mendez-Garcia Oct 20, 2009 08:49 AM 
says Dale took this machine over to her because
originally she had a thin client but now says she
is unable to find a folder on the desktop
'shortcuts to my documents' says she does not know
how long it has been missing. 

says she had not noticed it was missing till now.
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