Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Robin	Date	Oct 20, 2009 09:31 AM
	Department	Social Science	Phone	88357
	Location		Email	smithr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080825 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SW8905N170TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0069600
	Wired NIC	00:23:DF:94:FB:DA
	Wireless NIC	00:24:36:B1:26:5C
	Bluetooth NIC	00:23:12:4B:E2:77

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Oct 20, 2009 11:52 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Oct 20, 2009 11:52 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Oct 20, 2009 11:52 AM	I readded the printer. it is working fine now	Add Attachment
Todor Todorov	Oct 20, 2009 11:09 AM	Called her and left a vm	Add Attachment
Cinthya Mendez-Garcia	Oct 20, 2009 09:31 AM	says when she tries to print to the social science printer it is telling her 'printer has been paused' and asks for an admin password. says she is unable to print but others can. Available times: today until 12 and back at 4pm printer is located in HSS 231A	Add Attachment