Service Request Ticket

Service Request Information

CONTACT	Name	Ritter, Dionne	Date	Oct 21, 2009 09:19 AM
	Department	Advancement & Foundation	Phone	88281
	Location		Email	parksd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081138 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	BZQ85J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070742
	Wired NIC	00:24:E8:19:0A:4D

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Oct 21, 2009 10:08 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Oct 21, 2009 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Oct 21, 2009 10:08 AM	Tightened dvi cable and everything worked fine.	Add Attachment
Casey Sonflieth	Oct 21, 2009 09:20 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Oct 21, 2009 09:19 AM	she said that everytime the mouse is clicked, that the monitor goes black and then comes back on again. this is holding her work up.she cannot do anything until someone helps witht he problem Phone: 8-8281 Email: parksd@wou.edu	Add Attachment