Service Request Ticket

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Service Request Information

CONTACT	Name	Barry, Angie	Date	Oct 21, 2009 09:34 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060624 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Inspiron 6400 Dual Core, 1.83GHz, 667MHz FSB
	Serial No.	88MJVC1	Location	PDR
	CPU	Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)
	OS	Unknown	Software	Roxio Creator basic(bundled), MS Office 2007 Pro Plus from P0061124 installed as Office Pro 2003, Windows Vista Business but installed as Windows XP Pro
	Wired NIC	00:19:B9:63:6F:C9
	Wireless NIC	00:19:7E:42:4D:8B

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Dec 10, 2009 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Dec 08, 2009 04:30 PM	Task reassigned to Jordan Colton.	Add Attachment
Brian Berkley	Dec 08, 2009 04:30 PM	replaced and returned to WUC	Add Attachment
Brian Berkley	Dec 02, 2009 12:30 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Nov 30, 2009 04:34 PM	Task reassigned to Brian Berkley.	Add Attachment
Tricia Flaherty	Nov 30, 2009 04:34 PM	Gave you part this morning, I will invoice STudent tech	Add Attachment
Brian Berkley	Nov 19, 2009 11:52 AM	PO submitted	Add Attachment
Jordan Colton	Nov 19, 2009 11:30 AM	Found a replacement motherboard from Dell. http://accessories.us.dell.com/sna/category.aspx?c=us&category_id=7075&cs=19&l=en&s=dhs&mfgpid=167678&chassisid=8438 I have the laptop in the Tech area if anyone needs it.	Add Attachment
Brian Berkley	Nov 18, 2009 08:45 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Brian Berkley	Nov 18, 2009 08:45 AM	The battery xfer board or motherboard is bad, and out of warranty for 2 years now. It is a student tech fee purchased system.	Add Attachment
Brian Berkley	Nov 18, 2009 08:44 AM	The laptop in question is out of warranty and should be replaced.	Add Attachment
Teresa Hutchinson	Nov 13, 2009 03:16 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Nov 13, 2009 03:16 PM	Task reassigned to UCS Tech.	Add Attachment
Teresa Hutchinson	Nov 13, 2009 03:16 PM	**This is an email** I just found out UCS was here twice on Wednesday looking for me because I put a request in for the above laptop. URRR no one tells me things. I have the laptop if someone could come by and get it. It won't recognize the AC power. Thanks! Angie Barry Office Coordinator Werner University Center 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment
Teresa Hutchinson	Nov 13, 2009 03:16 PM	**This is an email**	Add Attachment
Jordan Colton	Nov 05, 2009 11:38 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Nov 05, 2009 11:38 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Nov 05, 2009 11:38 AM	Both laptops are working great now. I logged into both via wireless.	Add Attachment
Cinthya Mendez-Garcia	Nov 05, 2009 10:24 AM	Task reassigned to UCS Tech.	Add Attachment
Cinthya Mendez-Garcia	Nov 05, 2009 10:24 AM	sent an email to check on the task	Add Attachment
Casey Sonflieth	Nov 02, 2009 03:34 PM	**This is an email** Greetings, This laptop is still not working. The wireless is disabled. Laptop 20060624. Please do a new service request. Thanks! Angie Barry Office Coordinator Werner University Center 503.838.8064 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment
Casey Sonflieth	Nov 02, 2009 03:34 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Casey Sonflieth	Oct 21, 2009 10:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Oct 21, 2009 10:34 AM	enabled it	Add Attachment
Casey Sonflieth	Oct 21, 2009 10:34 AM	Task reassigned to Lance Jewett.	Add Attachment
Casey Sonflieth	Oct 21, 2009 09:34 AM	**This is an email** The wireless on this laptop we check out to students says it is disabled. Can someone stop by and fix it? It has been taken out of service and will be at my desk. Thanks! Angie Barry Office Coordinator Werner University Center 503.838.8064 503.838.8064 phone 503.838.8427 fax Please consider your environmental responsibility before printing this email.	Add Attachment