Service Request Ticket - # 34526

Service Request Information

CONTACT Name Udell, Tom   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2009 08:14 AM
Department The Research Institute Phone 88785
Location Email udellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050316[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 606R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:95:9D:49

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Dec 03, 2009 08:05 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Dec 03, 2009 08:05 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Dec 03, 2009 08:05 AM 
Closed - 5 days, no contact
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Teresa Hutchinson Nov 20, 2009 03:44 PM 
****This is an email****

Hi Tom,

We were just checking in with you regarding a 
service request that we have for you (#34526) 
that was in regards to windows not being able to 
print due to the printer setup.

If this is something that we can still be of 
assistance with, just let us know, we'll be happy 
to help!
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Brian Berkley Oct 22, 2009 11:43 AM 
Needs to remove printer from printers applet, go
to add printer, then find all in directory, and
install TRI-Train.
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Brian Berkley Oct 22, 2009 11:42 AM 
Task reassigned to Adam Wehner.
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Cinthya Mendez-Garcia Oct 22, 2009 08:14 AM 
computer WOU# 20050316[Edit Inv]
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Cinthya Mendez-Garcia Oct 22, 2009 08:14 AM 
printer named tr-train on bart. 

says when he clicks print to print to that printer
he is getting a windows message: 

'windows could not print due to the printer set up.' 

says he is able to print to another printer but
would like this fixed. 

Available times: 
today all day.
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