Service Request Ticket - # 34530

Service Request Information

CONTACT Name Kinney, Patricia- goes by Susanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2009 10:10 AM
Department Business Services Phone 88958
Location Email kinneys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080474[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 19JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380

Wired NIC 00:21:70:6F:CE:0D

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lance Jewett Nov 20, 2009 08:08 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Nov 20, 2009 08:08 AM 
Task reassigned to Self Resolved.
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Lance Jewett Nov 20, 2009 08:08 AM 
already done
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Cinthya Mendez-Garcia Oct 22, 2009 10:10 AM 
says she when downloads the file it opens in excel
says she does not get an option where she can open
the report. 

available times: 
anytime between now and 12:30 will be back at 3pm
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