Service Request Ticket

Service Request Information

CONTACT	Name	Carey, Winnie	Date	Oct 22, 2009 10:33 AM
	Department	Deaf Studies and Professional Studies	Phone	88463
	Location		Email	careyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040648 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	4TH8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751, Filemaker Pro 9 from P0063719, Dreamweaver Cs3 WIN from P0063719
	Wired NIC	00:11:43:DD:14:21

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 23, 2009 12:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 23, 2009 12:56 PM	she didn't follow directions and type: gpupdate /force I emailed her yesterday, she got it working	Add Attachment
Chris Marsaglia	Oct 22, 2009 01:02 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Chris Marsaglia	Oct 22, 2009 01:02 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Chris Marsaglia	Oct 22, 2009 01:02 PM	She followed the directions and has received the message: Windows cannot find gp update/force. She checked everything and tried again and it still didnt work.	Add Attachment
Brian Berkley	Oct 22, 2009 11:42 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 22, 2009 11:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 22, 2009 11:41 AM	done	Add Attachment
Cinthya Mendez-Garcia	Oct 22, 2009 10:33 AM	says she needs access to the following I-drive: special_education on samba I-drive says she has access to the regular special I drive but not this other. available times: today until 3pm will not return until monday at 1pm	Add Attachment