Service Request Ticket

Service Request Information

CONTACT	Name	Gense, D Jay	Date	Oct 22, 2009 11:19 AM
	Department	The Research Institute	Phone	88390
	Location		Email	gensej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090458 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E4200, Intel Core 2, 1.60GHz,
	Serial No.	C48G0L1	Location	PDR
	CPU	Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P0072370, 80/20 share w/ W#20081046 for Adobe Acrobat Pro9 from P0071944, moved from W#20081147 Roxio Creator 2009 Ultimate from P0070910, SmartDraw VP from VISA2010001864, SmartDraw 2012 UPG from VISA2011002723(primary install on desktop W#20081046 may share with laptopW#20090458 if installer allows)
	Wired NIC	00:24:E8:CA:88:EE
	Wireless NIC	00:24:D6:1D:B0:C2
	Bluetooth NIC	00:26:5E:DF:CE:83

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 28, 2009 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 28, 2009 04:06 PM	Task completed. Wireless seemed slow, so he may be contacting us for assistance after he tests.	Add Attachment
Dale Goodell	Oct 22, 2009 02:12 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Oct 22, 2009 11:21 AM	This is a new laptop for Jay Gense( I believe his current laptop is being re-purposed for someone else in TRI so they may ask for that to be setup for someone else as a followup to this setup) It will be on counter in ITC008 with New Equip form and invoice	Add Attachment