Service Request Ticket - # 34538

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 22, 2009 02:42 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070139[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 9BGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Adobe Acrobat Pro 9 from P0070742

Wired NIC 00:1A:A0:53:17:D7


TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Oct 23, 2009 04:19 PM
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Oct 23, 2009 04:19 PM
Installed all programs needed except Millennium
which would be installed by Roy.
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Lance Jewett Oct 23, 2009 10:02 AM
Task reassigned to Nathan Higginbotham.
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Mark Lyons Oct 22, 2009 08:21 PM
****This is an email**** Two emails sent. 
Sorry to have to contact you yet again on this 
task.

Roy discovered that he is no longer an 
administrator on the computer. 
As he is the most likely person among the library 
staff to have that 
privilege, I'm guessing that no staff have admin 
rights in the current 
profile.  We need to have those admin rights 
reestablished for library 
staff.

So, to summarize, the machine needs
admin rights restored
Adobe Acrobat 9 Pro
Dreamweaver MX
MS Office 2007 (can be handled by UCS or by Roy)
Millennium (Roy will handle)

Thanks again,
Janeanne

Janeanne Rockwell-Kincanon wrote:
> Hello,
> This is a follow up message to the phone call 
made earlier to the SRD, 
> regarding WOU #20070139[Edit Inv], task #34538.
> My colleague Roy Bennett will install the 
Millennium program and upgrade 
> MS Office from 2003 to 2007.
> 
> This leaves UCS responsible for installing 
Adobe Acrobat 9 Pro and 
> Dreamweaver MX on this machine.
> I would appreciate your very prompt attention 
to this, as we use these 
> programs multiple times per day for processing 
eReserves.
> 
> There should be records that indicate license 
for this computer to have 
> Dreamweaver MX--we do want this to continue to 
be locally loaded rather 
> than connecting to the terminal server all the 
time.  The same for Acrobat.
> 
> Thank you!
> Janeanne

-- 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Janeanne Rockwell-Kincanon
Associate Professor,
Public Services Librarian
Library and Media Services
Western Oregon University
345 N. Monmouth Ave.
Monmouth, OR  97361
PH:  503-838-9493  503-838-9493 
FX: 503-838-8645
kincanj@wou.edu
AIM: JaneanneRK
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Chris Marsaglia Oct 22, 2009 02:42 PM
Priority changed from (3) Priority to (1) Highest Priority.
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Chris Marsaglia Oct 22, 2009 02:42 PM
The computer was replaced this morning and the 
current computer doesn't have the right programs 
installed on it and a coupld of the available 
programs arent even opening.
Adobe acrobat is missing and they have Microsoft 
2003 instead 2007. Dreamweaver isn't working 
either
Millenium used to check out books and equipment 
isn't working at all.
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