Service Request Ticket

Service Request Information

CONTACT	Name	Price, Michele	Date	Oct 23, 2009 11:50 AM
	Department	International Education & Development	Phone	88493
	Location		Email	pricemv@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090300 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFNZBK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641, Adobe Acrobat Pro v9 and Photoshop Extended CS5 WIN(installed as CS4) from P0075469
	Wired NIC	00:24:E8:34:C2:32

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Oct 30, 2009 09:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Oct 26, 2009 08:36 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Oct 26, 2009 08:35 AM	**This is an email** Hi Michele, This is Lance with UCS. Im emailing in regards to your task about having a PDF creator in excel for your website. Our inventory system shows you have Office 2007 which does have a plug in to have the PDF creator. Below is a hyper link to the download page. IF you have any issues with the installer, please reply to this email or call the service desk at extension 88925 and we can help you further. PDF Creator Thanks, UCS Lance Student Tech	Add Attachment
Chris Marsaglia	Oct 23, 2009 11:50 AM	She needs to know how to add the adobe pdf creator in excel so she can create pdf files that she has in her tool bar. She needs this done so she can update her website. This website is used by finicial aid to view the budget. This task is urgent.	Add Attachment