This is now fixed.  The problem ended up being a
bad usb cable between the computer and the monitor.

Adam Fixed this Issue. It was the Starboard USB cable.

This will be taken care of during spring break. 

The computer needs to be replaced, Adam said we
have put a new motherboard in the computer, and i
remember re-imaging it a couple of times

****This is an email****

Teresa,
I just checked those ports yesterday.  The USB 
port does not recognize some USB devices, and 
this is a problem when someone is expecting to be 
able to use it.  Most thumb drives cannot be read 
by the port.  If you take that computer away to 
fix it, be sure the replacement has the audience 
response software downloaded from Turning 
Technologies, so that I can use it during my 
class presentations.  It is free, and takes 
little time to download.  Find Turning 
Technologies from the google search line, and 
proceed to downloads.

Thanks for checking in.  I believe this issue has 
been outstanding for several months.  
Periodically someone asks if it is still in need 
of attention.  I have always answered that it is 
a problem that I wish would be rectified.
Karen.

****This is an email****
Yes, this computer still does not reliably read
flash drives: it can read some, but not others. 
Mine is not one of them.  I use audience response
software installed on this computer with a usb
receiver that works fine in the usb ports, but
only some flash drives can be used on that
computer.  If you will need to take that computer
out of there for repair, please be sure that the
replacement machine has the Turning Technologies
(audience response) software downloaded to the
machine: it is a free download, but must be done
by someone with administator priviliges for the
computer, which I do not have for the classroom
machine.

I don't recall if the laptop cord issue has been
resolved.

Thanks for the check-in. Karen Brown
On 10/02/03, UCS ServiceRequest
 wrote:
>
> The initial request reads as fallows, 

I sent her an email seeing if this was still a
problem.  So far we have put a new motherboard in
the computer and also have re-imaged it.  If they
are still having problems with it we may have to
look at replacing it.

****This is an email****
Hi I am Cinthya Mendez from Computing Services and
I am contacting you about a service request,
#34560 entered on October 26. We are not certain
if this is still an issue for you. If you continue
to experience the problem, please give us a call
at: 503-838-8925. We appreciate your patience!

If we have not heard from you within 5 working
days, we will assume the matter is resolved and
close the service request. Thank you.


Thank you,

Cinthya Mendez

Task reassigned to UCS Tech.

****This is an email****
The USB port on this computer does not recognize
most flash drives.  This still needs to be taken
care of in some manner.  I know Nathan attempted
to fix it several months ago, but the issue proved
problematic.

We replaced the motherboard in this computer and
haven't heard anything lately on the problem.

Status changed from (1) Pending to (3) Order in Process

Since we need to pull, fix, and re-install this
computer during a break in the room, lets work
together to get it done.

****This is an email****
hi karen - sending this to the UCS help desk is 
like a call for help stranded by yourself at the 
bottom of the Grand Canyon... I thought Nathan 
was working on this problem?  Contacting him as a 
follow-up is going to yield the best results.

Thanks for tracking this, it seems like we need a 
new instructor's workstation in NS101, period.

s.t. 

Task reassigned to Nathan Sauer.