Service Request Ticket - # 34564

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2009 12:13 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060624[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron 6400 Dual Core, 1.83GHz, 667MHz FSB
Serial No. 88MJVC1 Location PDR

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Unknown Software Roxio Creator basic(bundled), MS Office 2007 Pro Plus from P0061124 installed as Office Pro 2003, Windows Vista Business but installed as Windows XP Pro

Wired NIC 00:19:B9:63:6F:C9


Wireless NIC 00:19:7E:42:4D:8B

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Oct 30, 2009 09:54 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Oct 30, 2009 09:54 AM 
I did a bios update on the notebook. when I did
research it said this was the main issue. If there
are any more problems please contact us again.
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Nathan Higginbotham Oct 29, 2009 12:01 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Oct 29, 2009 12:01 PM 
Working on it needs bios updated.
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Patrick Shanley Oct 26, 2009 12:13 PM 
****This is an email****

 
Greetings,
 
One of the student laptops we check out is 
saying "AC power adapter type can not be 
determined". It is out of service and at my desk 
when someone can come take a look at it. Thanks!
 
Angie Barry
Office Coordinator
Werner University Center
 503.838.8064  503.838.8064  phone
503.838.8427 fax
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