Service Request Ticket

Service Request Information

CONTACT	Name	Kinney, Patricia- goes by Susanne	Date	Oct 26, 2009 12:22 PM
	Department	Business Services	Phone	88958
	Location		Email	kinneys@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080474 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	19JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380
	Wired NIC	00:21:70:6F:CE:0D

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	soukupm@wou.edu	88568

Entered by	Date	Memo
Mike Soukup			Email Public
Entered by	Date	Memo
Mike Soukup	Oct 28, 2009 05:01 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mike Soukup	Oct 28, 2009 05:01 PM	Somehow the mime type got set to open excel instead of in a browser. I deleted the mime type under folder options and that seemed to fix it.	Add Attachment
Gabriel Thrash	Oct 28, 2009 11:06 AM	Task reassigned to Mike Soukup.	Add Attachment
Casey Sonflieth	Oct 28, 2009 09:57 AM	she called in asking the status. and it has been like a week so far and still no update on it	Add Attachment
Casey Sonflieth	Oct 28, 2009 09:57 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Patrick Shanley	Oct 26, 2009 12:35 PM	**This is an email** In regard to request #34565: The following appears at the bottom of the screen when I attempt to download the report from our Banner financial software into a web-browser after running the report to a database rather than a local printer. 0% of gokoutp.P_ShowReq from inb2.ous.edu Completed Susanne Kinney Accountant & Purchasing Agent Western Oregon University 345 N. Monmouth Avenue Monmouth, OR 97361 (503) 838-8958 (503) 838-8958	Add Attachment
Patrick Shanley	Oct 26, 2009 12:22 PM	She using the BANNER financial software and she's trying to download the information to the browser but whenever she trys to access the spreadsheet it automatically opens into the excel and she just wants it added to the browser.	Add Attachment