Service Request Ticket - # 34574

Service Request Information

CONTACT Name Solvedt, Nora   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 26, 2009 03:08 PM
Department Library & Media Services Phone 88158
Location Email solvedtn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070134[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. 4HGBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:52:F9:0E

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 12, 2009 09:54 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Nov 12, 2009 09:54 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley Nov 12, 2009 09:54 AM 
Database is incompatible with Office 2007, they
still have 2 machines with old office on it they
can use, in addition to using TS9
 Add Attachment
Lance Jewett Oct 28, 2009 10:35 AM 
The database is in Access 2000 and the macros dont
work in 2007
 Add Attachment
Casey Sonflieth Oct 26, 2009 03:08 PM 
she is having trouble getting into the access 
database that they use in the library for 
invoicing. and she believes that it may be 
effected because of the new microsoft 2007 update.
she said that her student worker can do it 
because she does not have an upgrade yet. but her 
other co-worker Valerie Latham is nto able to do 
so either and she does have the upgrade

Valerie Latham Comp#: 20070135[Edit Inv]
Phone:8-8158
Email: solvedtn@wou.edu
 Add Attachment