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CONTACT	Name	Harden, Mary	Date	Oct 27, 2009 09:22 AM
	Department	Creative Arts/Art	Phone	88460
	Location		Email	hardenm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090464 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook Pro, 13-inch, aluminum #Z0GK
	Serial No.	SW89400YM66H	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	MAC OS X 10.9 (Mavericks)	Software	Microsoft Office MAC 2008 from P0072519, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:26:BB:61:60:50
	Wireless NIC	00:26:BB:12:56:FD
	Bluetooth NIC	00:26:08:D7:F8:2D

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Nov 10, 2009 03:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Nov 10, 2009 03:34 PM	Marking this task as completed.	Add Attachment
Dale Goodell	Nov 10, 2009 03:34 PM	Issues, as described below. Re-imaged the new machine and upgraded her old machine to 10.5.8 to run Migration Assistant. Things worked somewhat better this time. I still had to register a non-user for Entourage (Office 2008) and register Office. Also, some of the icons on the dock showed up as question marks.	Add Attachment
Dale Goodell	Nov 06, 2009 11:14 AM	Office 2008 isn't working properly within her login; it wants to configure an identity for Entarage and Office 2004. With this and the dock not working correctly, I've decided to re-image the machine, upgrade her old machine to 10.5 and try the Migration Assistant again. I believe that, for some reason, the applications were migrated when I ran the Migration Assistant with the old machine running 10.4.	Add Attachment
Dale Goodell	Nov 05, 2009 04:19 PM	Laptop delivered. Three issues to resolve; I'll meet with her at 10 am Friday. 1) Install Boinks or Boinkz. She doesn't have a CD. 2) Can't drag items to the dock; existing items won't move to create space and new items can't be inserted. 3) Remote Desktop. Two versions (possibly the Migration Assistant moved something with an older version) and can't connect to anything with wireless (probably because of security). Need to make sure she has the latest version of RDC.	Add Attachment
Dale Goodell	Oct 30, 2009 04:23 PM	Machine imaged, updated and bound to MASH. Mary has logged in (thus creating her account) and I have installed Adobe CS4.	Add Attachment
Dale Goodell	Oct 27, 2009 10:09 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Oct 27, 2009 09:45 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Oct 27, 2009 09:44 AM	Software can be found at: T:\Adobe Creative Suite\Adobe CS4 Suites\Adobe CS4 Web Premium\Adobe Web Premium CS4 MAC and T:\Adobe InDesign\InDesign CS4 MAC	Add Attachment
Tricia Flaherty	Oct 27, 2009 09:25 AM	This is a 13 inch MacBook with Snow Leopard, it gets Office 2008 for MAC and Adobe CS4 Web Premium and InDesign CS4 for MAC, It will be on counter in ITC 008 with GFA setup form, She has addt'l software that she has purchased on her own that she may ask for assistance with as we are not sure about Snow leopard compatibility but please help her if she asks.	Add Attachment