Service Request Ticket

Service Request Information

CONTACT	Name	Grammer, Julie	Date	Oct 27, 2009 11:36 AM
	Department	College of Liberal Arts and Sciences	Phone	88877
	Location		Email	grammerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070159 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	G1GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550, Logger Pro 3 from P0070292. Stella 9.1.3 from P0071975.
	Wired NIC	00:1A:A0:53:18:28

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Nov 13, 2009 04:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Nov 13, 2009 04:07 PM	was not bound or named. renamed and bound to network	Add Attachment
Brian Berkley	Nov 13, 2009 03:16 PM	Task reassigned to Nathan Higginbotham.	Add Attachment
Christian Rogers	Nov 09, 2009 11:20 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Christian Rogers	Nov 09, 2009 11:19 AM	please call Julie at 88877. Staff will need to use the computer by next week. Pleaes call back.	Add Attachment
Lance Jewett	Oct 30, 2009 09:58 AM	Called and left VM	Add Attachment
Chris Marsaglia	Oct 27, 2009 04:21 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Chris Marsaglia	Oct 27, 2009 04:21 PM	Rm 123 has a computer that won't allow students to log onto it. Usually there is an option to switch what you want to log onto(mash or this computer) they dont have that option anymore.	Add Attachment
Lance Jewett	Oct 27, 2009 03:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Oct 27, 2009 03:43 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Oct 27, 2009 03:43 PM	There was nothing wrong with the station. Only computer in NS 122 is the smart class room.	Add Attachment
Chris Marsaglia	Oct 27, 2009 11:36 AM	In Nat Sci 122 in the lab there is a computer that was rebuilt. The computer isn't hooked up to the internet	Add Attachment