Service Request Ticket - # 34596

Service Request Information

CONTACT Name Pettenger, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 27, 2009 04:11 PM
Department Social Science Phone 88301
Location Email pettengm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080487[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. C8JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, Adobe CS3 Web Premium Win License from P0066451

Wired NIC 00:21:70:6F:E9:3F

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Nov 09, 2009 09:38 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Nov 09, 2009 09:38 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Nov 09, 2009 09:38 AM 
upgraded her office to 2007
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Tricia Flaherty Nov 06, 2009 03:44 PM 
I talked with Mary this afternoon,  She is okay 
with not being there and I asked that she leave 
her machine logged off but powered on when she 
was not there so it could possibly be doen 
remotely.  Can we do this as soon as possible
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Gabriel Thrash Nov 05, 2009 09:17 AM 
Called and left vmail requesting availability.
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Lance Jewett Nov 02, 2009 08:52 AM 
She is gone for today. Jeanne Deane was not in her
office.
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Joshua Johnson Oct 28, 2009 03:16 PM 
Mary Pettenger called and asked if she needed to
make an appointment to have Microsoft Office 2007
pro installed on her computer. if she does need
and appointment Friday 10/30 between the time of
11:00 am -12:45 pm would work the best for her.
She was also wondering if a tech or student tech
would be able to install the software under admin
so she would not have to be present.
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Gabriel Thrash Oct 28, 2009 11:33 AM 
Called and left a vmail.

****This is an email****
Hi, this is Gabe with UCS, and I am emailing you
to see when you will be available for a tech to
come by and install Microsoft Office 2007 pro for
you.  You can call us back at ext. 88925
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Tricia Flaherty Oct 27, 2009 04:11 PM 
She is a faculty member who has requested to be 
given Office Pro Plus 2007 and  has valdi license
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