Service Request Ticket - # 34645

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 29, 2009 01:28 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070137[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
Serial No. G4GBBD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software MS Office Pro 2007 installed as Office Pro 2003 from P0062550

Wired NIC 00:1A:A0:53:01:8C

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Nov 06, 2009 10:24 AM 
Task reassigned to Jordan Colton.
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Jordan Colton Nov 06, 2009 10:24 AM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Nov 06, 2009 10:24 AM 
i finished this yesterday but didnt have time to
close the task. Millenium was installed and extra
shortcuts were placed on the desktop and i updated
the default profile.
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Nathan Higginbotham Nov 05, 2009 11:59 AM 
Task reassigned to UCS Tech.
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Nathan Higginbotham Nov 05, 2009 11:59 AM 
millenium also has to be installed.
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Nathan Higginbotham Nov 05, 2009 11:59 AM 
need to have print wizard start with the program.
If you go there at 3 they will tell you exactly
what is needed.
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Nathan Higginbotham Nov 03, 2009 01:28 PM 
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Nov 03, 2009 12:19 PM 
will pick it up on early thursday morning to
reimage. getting list of applications that might
be missing on image.
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Gabriel Thrash Oct 30, 2009 12:06 PM 
nathan ran scans and i picked up where he left
off. sophos wasn't installed on the computer.
removed a few viruses. Can't figure out what is
wrong.  Nathan said it will be reimaged next week.
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Chris Marsaglia Oct 29, 2009 01:28 PM 
Located behind the check out desk, in the room 
behind the checkout desk. the program Millenium 
is booting up extremely slow and people have to 
long in multiple times. This program is used to 
check in and check out equipment, books, etc.
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