Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Oct 29, 2009 08:12 PM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081040 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
	Serial No.	SYM9116CN0TG	Location	PDR
	CPU	Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0070415
	Wired NIC	00:25:00:D1:D4:12
	Wireless NIC	00:24:36:BA:50:B5
	Bluetooth NIC	00:25:00:C1:40:B2

TECHS	Submitted by	Mark Lyons	Contact	mlyons@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Casey Sonflieth	Nov 02, 2009 09:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Casey Sonflieth	Nov 02, 2009 09:26 AM	Task reassigned to Self Resolved.	Add Attachment
Casey Sonflieth	Nov 02, 2009 09:25 AM	he said that he jsut the computer down over the weekend and now it is working just fine. ill go ahead and close it	Add Attachment
Mark Lyons	Oct 29, 2009 08:12 PM	**This is an email** Hello: We have a problem with one of our Macs in the Honors Lounge. It no longer provides the login box when it's turned on. The WOU # is 20081040. We have only a few computers available for student use in this lounge, so it's extremely urgent that this computer start working again. It's very new, so hopefully the solution is an easy one. All best, Gavin keulks Director, WOU Honors	Add Attachment