Service Request Ticket - # 34681

Service Request Information

CONTACT Name Hood, Donald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2009 10:31 AM
Department The Research Institute Phone 5413460535
Location Email hoodd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090460[Edit Inv] (opens in a new window) Bldg/Room OFF Remote User
Service Tag Description Apple MacBook Pro, 13-inch, aluminum, 2.53GHz
Serial No. SW8939C3466E Location Tri-Eugene MAC laptop(shared)

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software includes:Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office Mac 2008 License from P0072370, Adobe Photoshop Elements WIN/MAC license from P0083411, Adobe Captivate v5 MAC from P0078636 transfer from W#20070615 JAN2012 per Don Hood

Wired NIC 00:26:BB:53:91:F4


Wireless NIC 00:26:BB:0F:A3:3B


Bluetooth NIC 00:26:08:D9:B9:BB

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Nov 24, 2009 03:29 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Nov 24, 2009 03:29 PM 
Don Hood picked this equipment up at UCS on
11/24/2009.
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Dale Goodell Nov 23, 2009 02:45 PM 
Task reassigned to Dale Goodell.
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Dale Goodell Nov 04, 2009 02:42 PM 
I have the laptop in my area.
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Dale Goodell Nov 04, 2009 02:42 PM 
Task reassigned to Brian Berkley.
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Dale Goodell Nov 04, 2009 02:40 PM 
Laptop is ready to deliver.

1) Bound to MASH.

2) Local user created:
- Login: tri
- Password tri@eugene

3) Donald Hood will need to login to MASH in order
to create his laptop login.  He will need to be
configured as an admin user and have his mobile
account activated.  To activate:

a) Login as root.

b) Launch Terminal and run this command, all on
one line:

/System/Library/CoreServices/ManagedClient.app/Contents/Resources/createmobileaccount
-n hoodd

(No spaces before or between slashes.)

c) Now run this command:

createhomedir -c -u hoodd
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Dale Goodell Nov 04, 2009 02:21 PM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Nov 02, 2009 10:31 AM 
This laptop will need Office for MAc 2008 and set 
up for use by TRI Eugene as checkout style 
presentation laptop.  DOn Hood should be set up 
with admin rights.  Please give task on to Adam 
W. or Brian B. when done, as they will need to 
make a trip to Eugene for delivery of this and 
other pieces of TRI equipment and software.
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