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CONTACT	Name	Pardew, Mickey	Date	Nov 02, 2009 02:54 PM
	Department	Deaf Studies and Professional Studies	Phone	88765
	Location		Email	pardewm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20090437 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro, 13.3-inch Aluminum, 2.26GHz
	Serial No.	W89364CU66H	Location	PDR
	CPU	Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)
	OS	Unknown	Software	includes:Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office Mac 2008 License from P0072134, transfer from W#20031198 Filemaker Pro 7 from P0049368
	Wired NIC	00:26:B0:E1:8C:60
	Wireless NIC	00:26:BB:0C:17:EA
	Bluetooth NIC	00:26:08:D2:F6:32

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	pshanley05@wou.edu	88925

Tracking

Entered by	Date	Memo
Patrick Shanley			Email Public
Entered by	Date	Memo
Patrick Shanley	Nov 05, 2009 03:59 PM	Task reassigned to Patrick Shanley.	Add Attachment
Patrick Shanley	Nov 05, 2009 03:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Cinthya Mendez-Garcia	Nov 03, 2009 07:15 AM	people have not been checking email the email below was sent yesterday Nov. 2 at 5:41pm	Add Attachment
Cinthya Mendez-Garcia	Nov 03, 2009 07:14 AM	**This is an email** Can you please help me! I called this afternoon. I have a number of documents to print for my classes and the HP Laser printer that was set up for me to print to now is not working. It sends out a yellow triangle and says that "the network host is busy and will retry in 30 seconds buy it does not" (after several hours no print). The machine is in Ed 166 (HP Laser 4050). I have a MacBook Pro (20090437) and take it with me when I leave campus. I will be back on campus tomorrow very briefly. The best time is after 5:00 which of course may not work for you. I have meetings off and on all day. I have class at 7:30pm and do need to print handouts for that class. My computer will be hooked up in my office after 12:00 noon even when I am not here (Ed 102) if that is any help. Office will of course be locked. Can you direct me to another printer that I can use? Thank you. Mickey Pardew	Add Attachment
Brian Berkley	Nov 02, 2009 04:02 PM	Task reassigned to Adam Wehner.	Add Attachment
Casey Sonflieth	Nov 02, 2009 02:54 PM	her office is in Ed 102 and the printer is in ED 166 the HP 4050 lazer printer. it comes up witht he option with network host. and it says it will retry in 30 seconds and it still wont go. Phone: 8-8765	Add Attachment