Service Request Ticket - # 34697

Service Request Information

CONTACT Name Ryals, Sharyne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 02, 2009 03:25 PM
Department Social Science Phone 88288
Location Email ryalss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 thin Client #NTC-10Z-00
Serial No. S0805BE837E Location PDR

CPU Unknown


OS Unknown Software Office Pro Plus 2007 from P0066994

Wired NIC 00:14:4F:C3:0B:3C

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Nov 02, 2009 04:12 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Nov 02, 2009 04:12 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 02, 2009 04:12 PM 
We mistakenly unplugged BURNS when removing
servers from a rack.  Mathtest L: drive is mounted
on BURNS
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Casey Sonflieth Nov 02, 2009 03:25 PM 
she said that a person is trying to take a 
placement test on one of the thin clients in the 
math and nursing building and while she was 
taking the test, it just suddenly froze on her 
and then kicked her off. and now there is no task 
bar showing up.
she is wondering if there is also anyway of 
retrieving the person test that she already 
started?

Phone: 8-8465
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