Service Request Ticket

Service Request Information

CONTACT	Name	Schaumburg, Ashley	Date	Nov 02, 2009 05:11 PM
	Department	Business Services	Phone	88361
	Location		Email	schaumburga@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080859 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	FZ2RLJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0069666 installed as Office Pro 2003, Adobe Dreamweaver CS4 for WIN from P0072267
	Wired NIC	00:21:70:58:81:87

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Nov 06, 2009 12:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Nov 06, 2009 12:31 PM	I got this done for her. She is up and running now.	Add Attachment
Chris Marsaglia	Nov 03, 2009 01:53 PM	Task reassigned to Adam Wehner.	Add Attachment
Chris Marsaglia	Nov 03, 2009 01:53 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Chris Marsaglia	Nov 03, 2009 01:53 PM	Adam would know how to do this she says	Add Attachment
Chris Marsaglia	Nov 03, 2009 01:53 PM	Dreamweaver was installed but she can't hook it up to www.western.cpi.com.	Add Attachment
Todor Todorov	Nov 03, 2009 01:49 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Nov 03, 2009 01:49 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Chris Marsaglia	Nov 03, 2009 01:11 PM	She is available anytime Mon-Fri 8am till 5pm.	Add Attachment
Todor Todorov	Nov 03, 2009 10:30 AM	called and left a VM for available day and time	Add Attachment
Tricia Flaherty	Nov 02, 2009 05:11 PM	it is on T:\Adobe Dreamweaver\Adobe Dreamweaver CS4	Add Attachment