Service Request Ticket

Service Request Information

CONTACT	Name	Cuthbertson, Laurel	Date	Nov 03, 2009 09:51 AM
	Department	The Research Institute	Phone	88789
	Location		Email	cuthberl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080650 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	HP LaserJet P3005dn Printer #Q7815A#ABA
	Serial No.	CNG1X10516	Location	PDR - Picked up by PP on 12/8/10
	Model	Q7815A	Hostname	ergo.wou.edu
	Notes		Ink/Toner Refill
	Wired NIC	00:1F:29:25:A6:48

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jan 07, 2010 03:03 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Jan 07, 2010 03:03 PM	Ergo is back where he belongs. I had them try to print multiple duplex pages to him and he worked flawlessly.	Add Attachment
Casey Sonflieth	Jan 05, 2010 09:08 AM	She called and checking in on the progress and was wondering is someone can call her tell her the status on this order she said it would be great. Phone: 8-8789	Add Attachment
Adam Wehner	Nov 06, 2009 12:13 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Nov 06, 2009 12:13 PM	The printer is going back into HP for more warranty work. This printer was a bad apple.	Add Attachment
Brian Berkley	Nov 03, 2009 10:20 AM	Task reassigned to Adam Wehner.	Add Attachment
Cinthya Mendez-Garcia	Nov 03, 2009 09:51 AM	printer WOU# 20080650	Add Attachment
Cinthya Mendez-Garcia	Nov 03, 2009 09:51 AM	says this keeps on happening to this printer keeps jamming. it is located in Todd 224. This is a reoccurring issue with this printer says she has unjammed the printer but still happening.	Add Attachment