Service Request Ticket

Service Request Information

CONTACT	Name	Davis, Cheryl	Date	Nov 03, 2009 11:39 AM
	Department	Deaf Studies and Professional Studies	Phone	88053
	Location		Email	davisc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060573 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D620 Intel Core2 Duo T7400(2.16GHz)
	Serial No.	FFXVQC1	Location	PDR
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0060881 installed as Office Pro 2003
	Wired NIC	00:18:8B:C2:CB:88
	Wireless NIC	00:19:D2:B0:01:39

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Nov 04, 2009 09:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Nov 04, 2009 09:46 AM	Installed office 2003 and moved files from old user.	Add Attachment
Lance Jewett	Nov 04, 2009 08:51 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Nov 04, 2009 08:28 AM	She can either Office 2007 or 2003	Add Attachment
Chris Marsaglia	Nov 03, 2009 04:24 PM	Tomorrow after 3:30 would be great. Any time after it will be with her administative assistant. She'll actually just leave it with her tomorrow, so come by anytime.	Add Attachment
Nathan Higginbotham	Nov 03, 2009 12:25 PM	called and left vm for more details and also when would be a good time to install the office.	Add Attachment
Chris Marsaglia	Nov 03, 2009 11:40 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Chris Marsaglia	Nov 03, 2009 11:40 AM	They are trying to transfer files from the laptop	Add Attachment
Chris Marsaglia	Nov 03, 2009 11:39 AM	Microsoft Office Suite needs to be installed on a laptop and the access needs to be given to her. Something happened where the previous owner took off the office suite part. Davis had to use the previous teacher's passwords and things to get on and now she would like it to be under her name.	Add Attachment