Service Request Ticket - # 34716

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 03, 2009 05:29 PM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20070179[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell UltraSharp 1908FP 19in Flat Panel Monitor
Serial No. CN0FP1827161877NB955 Location PDR
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Brian Berkley Nov 04, 2009 09:17 AM 
Task reassigned to Self Resolved.
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Brian Berkley Nov 04, 2009 09:17 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Nov 04, 2009 09:17 AM 
Sorry Brian!
I went up to take a look – the monitor had been
unplugged from the wall and from the thin client –
I plugged it all back in and it’s working fine.
Go ahead and close this ticket!
Thanks much,

Lori Hilterbrand
Public Services Unit Support Coordinator
Hamersly Library
Western Oregon University
503-838-8441
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Brian Berkley Nov 04, 2009 08:59 AM 
Lori,

This service request for the Thin Client in the
alcove has the WOU # for the monitor, and not the
thin client.

I need the WOU # off the thin client itself so we
can reset its session.
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Brian Berkley Nov 04, 2009 08:58 AM 
That is the WOU # for the monitor.
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Cinthya Mendez-Garcia Nov 03, 2009 05:29 PM 
Meghan Duey, one of the library student workers
called saying that when the switches were down and
back up one of the thin clients did not reboot
itself. the thin client appears to be frozen
located in the Alcove #9
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