Service Request Ticket

Service Request Information

CONTACT	Name	Leslie, Gail Ann	Date	Nov 04, 2009 12:36 PM
	Department	The Research Institute	Phone	88756
	Location		Email	leslieg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060808 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	248T2D1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license, Adobe Acrobat 8 Pro from P0063151
	Wired NIC	00:1A:A0:4A:B6:A1

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Nov 10, 2009 01:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Nov 10, 2009 01:39 PM	rienstalled programs and seemed to be working	Add Attachment
Cinthya Mendez-Garcia	Nov 10, 2009 09:01 AM	available times: today from 12/noon to 2pm	Add Attachment
Nathan Higginbotham	Nov 09, 2009 10:41 AM	picking up at 3 today.	Add Attachment
Todor Todorov	Nov 05, 2009 10:26 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Cinthya Mendez-Garcia	Nov 05, 2009 09:14 AM	available times: today all day	Add Attachment
Cinthya Mendez-Garcia	Nov 05, 2009 09:14 AM	called saying this is permanently locking up.	Add Attachment
Patrick Shanley	Nov 04, 2009 12:36 PM	She wanted to talk about getting a new computer to replace her old one because it's running very slowing and occassionaly it's non-responsive and she just has to power cycle it. She tried running a Malware software in an attempt to clean the hard drive	Add Attachment