Service Request Ticket - # 34725

Service Request Information

CONTACT Name Pedersen, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2009 12:44 PM
Department Health & Exercise Science Phone 88269
Location Email pedersep@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20081114[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 17-inch, aluminum #MB604LL/A
Serial No. SW89191R22QP Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Office 2008 for MAC from P0070637, TRANSFERRED: STATA/SE v12 from VISA2012003392 SR#56305 REQUESTED TRANSFER to EMily Vala-Haynes W#20131013;

Wired NIC 00:25:4B:BB:DB:54


Wireless NIC 00:25:00:42:EC:4A


Bluetooth NIC 00:23:6C:B6:FD:8B


TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Jordan Colton Nov 05, 2009 10:55 AM
Task reassigned to Jordan Colton.
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Jordan Colton Nov 05, 2009 10:55 AM
Status changed from (1) Pending to (5) Completed
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Jordan Colton Nov 05, 2009 10:55 AM
I had an exception put into the NAC so it will
work no matter what now. I emailed her letting her
know that she can use her laptop now.
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Jordan Colton Nov 04, 2009 04:51 PM
also just to make things clear it is a department
laptop.
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Jordan Colton Nov 04, 2009 04:50 PM
So it is a mac and it is running OS X 10.5.7. What
is happening is every Tuesday when the
CleanAccessAgent needs to authenticate, it cant
because no one is able to log into the laptop. So
when we had it working last week it was because we
were able to log on locally and authenticate with
CAA. So either we need to make an exception or set
her up with a "Mobile Me" account. The wou number
for the laptop is 20081114[Edit Inv] and the MAC address for
the wireless card is 00:25:00:42:EC:4A. 
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Lance Jewett Nov 04, 2009 01:33 PM
grab the WOU# and mac addresses and give them to
paul, he will add the exception 
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Teresa Hutchinson Nov 04, 2009 12:44 PM
Peggy called to say that wireless still isn't 
working on her laptop and I asked to create a 
task but she said she's had 4 of them on this 
same problem.  I asked if she wanted to bring it 
by and she said she already did and it's still 
not working so she would like help this afternoon 
if someone could go by her office, NPE 115 asap 
this afternoon.
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