Service Request Ticket - # 34728

Service Request Information

CONTACT Name Coley, Heidi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 04, 2009 01:48 PM
Department Writing Center Phone 88640
Location Email coleyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080434[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630, 2.50GHz, 6M L2 Cache, 800MHz
Serial No. 2N5FJH1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Unknown Software Windows Vista business downgrade to WIN XP Pro, MS Office Pro Plus 2007 from P0067910, Adobe Captivate 5.5 WIN from P0081504, TechSmith-Camtasia Studiov7.1/SnagIt v10 bundle from VISA2011002647

Wired NIC 00:21:70:B0:D5:BE


Wireless NIC 00:21:5C:7D:86:8B

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Nov 13, 2009 09:18 AM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Nov 13, 2009 09:18 AM 
Task reassigned to Lance Jewett.
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Lance Jewett Nov 13, 2009 09:18 AM 
It was only for last week. She has had no issues
this week. She will call back if it happens again.
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Patrick Shanley Nov 04, 2009 01:48 PM 
She occasionally looses the ability to print for 
extended periods of time. While her collegues are 
able. She is trying to print from her laptop but 
hasn't been able today to print a PDF
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