Service Request Ticket - # 34748

Service Request Ticket - # 34748

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Service Request Information

CONTACT	Name	Hilterbrand, Lori	Date	Nov 05, 2009 11:23 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	hilterbl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20060074 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP LaserJet 4350DTN Printer #Q5409A#ABA
	Serial No.	SCNGXJ29306	Location	PDR
	Model	PQ5409A	Hostname
	Notes	fuser replaced from P0068138 10/2008, maintenance kit from P0072923 11-2009	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:14:38:D0:10:0B

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Chris Marsaglia	Nov 12, 2009 02:18 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Chris Marsaglia	Nov 12, 2009 02:18 PM	**This is an email** Hi Jordan The alcove printer has been fixed so no worries. Ticket # was 34748 Thanks, Lori Hilterbrand Public Services Unit Support Coordinator Hamersly Library Western Oregon University 503-838-8441	Add Attachment
Jordan Colton	Nov 06, 2009 10:39 AM	**This is an email** Hey this is Jordan with the UCS. I am emailing you in regards to the printer in the Alcove. Adam ordered a maintenence kit for the printer so that should be here next week and he can fix the problem. Thank you, ~Jordan	Add Attachment
Jordan Colton	Nov 06, 2009 10:36 AM	Adam ordered a maintenance kit for the printer. So when that gets here he will take care of it.	Add Attachment
Christian Rogers	Nov 06, 2009 08:19 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Christian Rogers	Nov 06, 2009 08:19 AM	called back today and said it still is printing really blurry. Please check in with Lori to see print outs. Here until 3pm on fri. Will be at front desk except the noon hour.	Add Attachment
Jordan Colton	Nov 05, 2009 03:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Nov 05, 2009 03:56 PM	The printer cartridge was bad and leaking all over...very messy....so i cleaned it up and replaced it. Working great now	Add Attachment
Jordan Colton	Nov 05, 2009 02:50 PM	Task reassigned to Jordan Colton.	Add Attachment
Chris Marsaglia	Nov 05, 2009 11:23 AM	The alcove printer is printing blurry documents since yesterday.	Add Attachment