Service Request Ticket - # 34758

Service Request Information

CONTACT Name Huggins, Brad   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 05, 2009 04:25 PM
Department Facilities Services Phone 88180
Location Email hugginsb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030790[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 4PC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Macromedia Contribute 3 with CPS from P0056987, Adobe Acrobat Pro v7 from P0058417, DYMO labelwriter 400 v7.6 software from P0059975

Wired NIC 00:0C:F1:EA:02:6B

TECHS Submitted by Patrick Shanley Contact pshanley05@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Jan 07, 2010 01:49 PM 
Status changed from (1) Pending to (5) Completed
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Patrick Shanley Dec 10, 2009 01:38 PM 
Task reassigned to Lance Jewett.
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Teresa Hutchinson Nov 30, 2009 08:16 AM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Nov 30, 2009 08:16 AM 
Status changed from (5) Completed to (1) Pending
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Teresa Hutchinson Nov 30, 2009 08:16 AM 
****This is an email****

Oh, that!  I didn't realize Mike Ross had put in 
an actual request for service on this item.  (I'm 
still learning how things work around here...)
 
So, although I see that you closed it, I wouldn't 
mind getting this issue addressed at some point.
 
Sorry for the confusion.

Thanks,
Brad
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Teresa Hutchinson Nov 30, 2009 07:56 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 30, 2009 07:56 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Nov 30, 2009 07:56 AM 
****This is an email****

We had a task come in on November 5th that was 
noted that when trying to watch a DVD or load a 
CD the upper DVD tray will not load and it shows 
an error message and then the computer locks 
ups.  It has your contact name and number.

I'll just go ahead and close this task and if we 
can help with anything, just let us know, 8-8925.

Thanks, Brad.
Teresa

On 11/30/09, Brad Huggins  
wrote:
>
> Hi Teresa,
>  
> What's this for?  I'm not aware of any current 
outstanding items...?
>  
> Thanks,
> Brad
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Teresa Hutchinson Nov 25, 2009 03:26 PM 
****This is an email****

Hi Brad,

We were just touching base with you regarding a 
service request that we have for you (#34758) to 
let you know that this is still on our list to do.

Thank you for your patience and we'll help as 
soon as possible.

Thanks,
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Patrick Shanley Nov 05, 2009 04:25 PM 
When he trys to watch a DVD or load CD the upper 
DVD trey doesn't load it and an error message 
says insert disk. Then his computer gets locked up
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